![]() ![]() I bought a iPhone because my kids had a lot of success with the system and I have had my share of problems with android, and no problems with my iPad. I want to transfer to iPhone12 and Motorola said they no longer support their android to iPhone Migrate I just purchased a iPhone12 and have tried to transfer data from my Moto g5 using Move IOS, and have called Apple twice and was sent to a supervisor after many attempts by customer service to be then left waiting for the supervisor for 15 to 20 minutes just to be cut off by a busy signal. Again, preparing takes forever and often the Android device disconnects from the temporary network during this stage. Is there a timeout on how long the temporary wifi network stays up without receiving data from the Android device? If so, bump that up.But can you please make sure the Android device is connected to the network? If the iPhone is the host, should it not be trivial to check for that? Super secure and data never touches an Apple server. I appreciate the use of a temporary wifi network to do the data transmission over.I believe the Android dynamically changing wifi networks is the main reason transfers error out. Update your documentation to make note of wifi settings that need to be disabled on the Android phone.Some better error messaging please? If the Android phone disconnected from the temporary wifi network, how about you error here instead of later?.Can you add a retry feature here if the transfer fails, so we don't have to go through preparation all over again?.Can you add a progress bar here, if possible? Preparing transmission on the Android side takes so long.It's honestly one of the worst migration experiences ever. Hopefully you have made it this far.Īpple, please re-build this experience. Lots of cool features here and kudos to Apple for making the device so accessible. I spent my time looking through Accessibility Settings (hold power button to access). What worked for me was keeping the iPhone display from sleeping as the transfer was going on. I think it might be because the iPhone is in standby. Don't hold your breath though cause for whatever fickle reason you might get a Transfer Error here too.If you made it this far without many retries, I envy you. After it's done preparing, you should now be transmitting the data.You did nothing wrong and the app won't let you know. If you are no longer connected to the "iOS xxxxxx" wifi network.This took almost an hour for me for just 500mb of text messages, so be patient. After connecting you should now be on that "iOS xxxxxx" wifi network and be prompted to select what data you want to transfer.If that doesn't work, try starting over on the iPhone(hold power button) and trying again. Try reinstalling the app and trying again. The transfer will not work without being on this temporary network. You probably did everything right but something has still gone wrong. ![]()
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